NapKit Support

We are here to help

Thank you for using NapKit. Whether you have a question, ran into a bug, or want to suggest an improvement, we would love to hear from you.

Contact us

Send us an email and we will get back to you as soon as we can.

Tips for faster help

If something is not working, including a few details helps us assist you quickly:

• Your iPhone model and iOS version (Settings › General › About)
• What you were trying to do when the issue happened
• Screenshots if something looks wrong or shows an error

Common questions

Do I need an account to use NapKit?

No. You can start tracking straight away. Your data is stored on your device, and no account is required unless you turn on family sync.

Where is my baby's sleep data stored?

On your device by default, and the app works fully offline. If you subscribe to Premium and enable family sync, your data is stored in your own Apple iCloud account rather than on our servers. The privacy policy covers this in full.

How do I manage or cancel my NapKit subscription?

Subscriptions are handled by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose NapKit. Refund requests also go through Apple rather than through us.

Can I export my baby's sleep data?

Yes, with Premium. You can export your sleep history as CSV or PDF from the export screen in the app, which is useful for a pediatrician visit.

Can my partner see the same sleep data?

Yes, with Premium. Family sync shares tracking with your partner or caregiver through iCloud, so you both see the same sessions.

I forgot to stop a sleep session. Can I fix it?

Yes. Open the History tab, tap the session, and edit its start or end time. You can also delete a session entirely.

Which devices does NapKit support?

iPhone running iOS 16.1 or later, including Lock Screen Live Activities and a Home Screen widget. An Apple Watch companion app is included with Premium.