NapKit Support

We are here to help

Thank you for using NapKit. Whether you have a question, ran into a bug, or want to suggest an improvement, we would love to hear from you.

Contact us

Send us an email and we will get back to you as soon as we can.

Tips for faster help

If something is not working, including a few details helps us assist you quickly:

• Your iPhone model and iOS version (Settings › General › About)
• What you were trying to do when the issue happened
• Screenshots if something looks wrong or shows an error
• If the app itself misbehaved, tap Settings › Help and feedback › Share Diagnostics and send us the file

Common questions

Do I need an account to use NapKit?

No. You can start tracking straight away. Your data is stored on your device, and no account is required unless you turn on family sync.

Where is my baby's sleep data stored?

On your device by default, and the app works fully offline. If you subscribe to Premium and enable family sync, your data is stored in your own Apple iCloud account rather than on our servers. The privacy policy covers this in full.

How do I manage or cancel my NapKit subscription?

Subscriptions are handled by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose NapKit. Refund requests also go through Apple rather than through us.

Can I export my baby's sleep data?

Yes, with Premium. In the app's Settings, tap Export Sleep Data and choose CSV or PDF, with each baby covered separately, which is useful for a pediatrician visit.

Can my partner see the same sleep data?

Yes, with Premium. Family sync shares a baby through iCloud using an invite link you can send in any app. Both phones stay in step: a sleep started, edited, stopped, or deleted on one shows up on the other, and your iPhone shows an alert when someone else starts or ends a nap, even with NapKit closed. Each iPhone needs Premium, and one Family plan covers up to five people in your Family Sharing group. If iCloud storage is full, Today says so: new sleeps stay safe on your iPhone and reach your family once iCloud has room.

I forgot to stop a sleep session. Can I fix it?

Yes, and NapKit usually asks first. When a nap runs well past your baby's usual, it asks whether they are still asleep and lets you enter the time they woke. To fix it yourself, tap the last sleep's start or end time on Today, or open the History tab and tap the session. Stopped a sleep by mistake? For 15 minutes after any stop, tap Continue sleep on Today, or open the sleep in History and turn Still sleeping back on. Deleted one by mistake? Tap Undo.

Can I start or stop sleep without opening the app?

Yes. Ask Siri: say "Start a nap in NapKit" or "Stop the nap in NapKit", even with your iPhone locked, and "Check sleep in NapKit" tells you how long your baby has been asleep or awake. The Home Screen widget has Start and Stop buttons, and the NapKit button can go on your Lock Screen, in Control Center, or on the Action button. Each one can be set to a specific baby. The Siri, widgets and Lock Screen guide in the app's Settings shows how to set them up.

How does the next sleep prediction work?

With Premium, Today shows when the next nap or bedtime is likely, and while your baby sleeps, when they are likely to wake. It is learned from your own baby's wake windows, with recent days counting for more, and kept within the usual range for their age. Until it has seen enough of your baby's days, Today says it is still learning their pattern. Tap the prediction to see how it was worked out. It is an estimate, not a schedule: follow your baby.

Why am I not getting reminders?

First check that notifications are on for NapKit. If iOS is not letting NapKit post, the app's Settings says so, with a Turn on button. The gentle evening reminder, sent only when nothing has been logged that day, is free. Smart Notifications, the nap window, bedtime and long nap alerts, come with Premium and start once you have logged five naps, so they can learn your baby's pattern. Reminders never come at night or in the middle of a nap, and nap reminders can be turned off in Settings.

How do ratings work?

When a night ends, NapKit asks how it went. Tap a star or skip, and add a note if you like. Once you have rated a few good and a few rough nights, Statistics compares them by bedtime, naps, and time awake, and History can filter by rating. You can also rate how easily your baby fell asleep, for naps and nights: in the first hour of a sleep, a Rate falling asleep line on its card opens the stars, and you can add or change it later in the sleep's details. With at least three easy and three hard sleeps, Statistics compares them in Easy vs hard to settle. Ratings are free.

How do I get NapKit on my Apple Watch?

With Premium, the NapKit app on your Apple Watch starts and stops sleep from your wrist, even when your iPhone is out of reach. With twins asleep, it shows each baby with their own timer and Stop, and Stop All under them. While a sleep runs, the Smart Stack can bring NapKit up with the timer, and you can put NapKit on your watch face. In the app's Settings, under Apple Watch, the Add NapKit to your watch face guide shows how, step by step.

Which devices does NapKit support?

iPhone and iPad running iOS 16.1 or later. Widgets need iOS 17, and the Lock Screen button, Control Center, and the Action button need iOS 18. On iPhone Duo and iPad, Today, History, and Statistics open into two pages. An Apple Watch companion app, for watchOS 10 or later, is included with Premium.

Is NapKit available in my language?

NapKit speaks 23 languages: Arabic, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, and Ukrainian. Arabic and Hebrew read right to left. The app follows your iPhone's language, and you can pick a different one in Settings.